For those who read the previous blog about my camera problems, I excitedly announce that the issue has received favorable resolution. I sent this letter to the good folks at Nikon, and thought I would share with my fellow geeks who are curious about the production of the book.
You really had me scared there.
When my camera died, my heart sunk. About a year ago, before I committed to a camera for my photographic book, I did a lot of research. Heck, I even got a 1-year subscription to to Consumer Reports just to get their take on the best digital cameras on the market.
At the time, your Nikon D70 was the clear winner in its class. There were several strong competitors, but no one could match the most vital criterion: picture quality. Thus far, I have spent over $3,500 on camera equipment. The photography in this book is critical to its success, and I have spared no expense. Granted, I have taken a lot of photographs. Thousands of photographs, in fact. But when the camera died, I was horrified.
Upon learning that the store where I purchased it would require five weeks for repair and return, I was willing to drive to your corporate facility in El Segundo, CA. There, I was greeted by a very pleasant young lady who assured me that Nikon was already aware of the symptoms I described. Better yet, I was told it might take only a week to get it back.
I came home tonight to find a letter from Nikon, detailing that the camera was undergoing a “No Charge/Good Will Repair,” and that I would need to submit approval of the estimate. By the time I logged onto the Nikon USA Web site, I discovered that my camera was already in the UPS system, on its way home.
Better still, I answered the door within the very same hour, finding the UPS delivery man holding my revitalized camera. Superbly packed, my camera had been fully cleaned and detailed. The tech crew even replaced the protective view-finder cover. I immediately set up a shoot for the book (note to Mego heads: the 1976 Penguin pictured below was the first subject), and was very pleased to find the camera performing as new. Perhaps even better. I would swear the response time is improved, as is the downloading.
Your “good will” has made me a very happy man, and I will continue to recommend Nikon as the unparalleled leader in imaging technology… and Customer Service.
Author, World’s Greatest Toys: Mego 8″ Super-Heroes
Here is the first shot taken with the repaired camera. I’m very pleased with the results.
Back in business and very happy,
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